Training

Our services include doing surveys, dealing with complaints, developing strategic, business and marketing plans, as well as preparing handbooks of policies and procedures for employees which can be used provide training and professional development. We also offer training on management of cultural diversity in the organization and on public speaking. The subject matter and the time frame of the training could be negotiated according to your needs.

The training could be given to a person or a team of the managers, municipal counsellors, directors or all employees, etc.

Management of cultural diversity in workplace

The context in which we do business is changing quickly because, of globalisation of the economy and culture, regionalization of the production units, extension of the new markets, competition on a world level, progress of the technology, etc. These forces push organizations either to adapt to these new realities or to risk failure. In this changing environment, the leaders of tomorrow will be those who will be able to attract, recruit, integrate, retain and motive qualified employees and those from diverse origins.

Our training focuses on developing competencies to manage cultural diversity in the workplace. For example, we highlight:

• Intercultural communication among business partners from Asia, the Americas, Africa, Europe and Oceania.
• Candidate recruitment processes.
• Selection of candidates.
• Candidate interviews.
• Integration of new employees into the organization.

In the hospital environment, for instance, we examine various cultural norms, mores, and customs concerning food, visits, births, spiritual beliefs, the process of death and mourning, and the use of interpreters.

Public Speaking

To speak in public constitutes one of greatest fears for a majority of people. Many people think that speaking in public exposes them to the possibility to be humiliated; to make mistakes, or to use inappropriate language, etc. However, we deeply admire all those who can stand in front of a crowd and speak with confidence without using any notes. Through our training, you will pass from fear of failure to the self-control.

Our training focuses on three major goals of public speaking: to inform, to persuade and to entertain. For each of the objectives, we will work on speech preparation, speech content, message delivery, body language, use of visual aids and technological equipment, as well as the speaking environment. Since the amount of time assigned for a speech is so important, you will learn how to speak, for example, within a timeframe of 2 minutes, 5 minutes, 15 minutes, etc.

We would be most pleased to work with you.